Advocate Medical Group is deeply committed to the well-being of our patients, valuing the partnerships we build with you and your families. To empower you in making informed decisions about your healthcare journey and the providers you choose, such as Doctor Kaur, we believe in providing transparent access to patient satisfaction ratings. This guide is designed to help patients, families, and individuals considering Doctor Kaur as their physician understand how we gather and share patient experience feedback.
Advocate Medical Group is dedicated to ensuring an exceptional experience with every healthcare interaction. Patient feedback is invaluable in achieving this goal. All ratings you see are from verified patients and collected in partnership with a leading patient satisfaction company. We meticulously measure various aspects of patient satisfaction to maintain the highest standards of care. To ensure objectivity and reliability, we collaborate with National Research Corporation, an independent expert in patient satisfaction, to manage the display of ratings and comments on physician profiles, including Doctor Kaur’s profile when available.
Following appointments, randomly selected Advocate Medical Group patients receive surveys to share their experiences. These surveys offer an opportunity to provide comments and rate the care received from their physician, including Doctor Kaur. This feedback is crucial for recognizing our dedicated team members and identifying areas where we can further enhance the patient experience we provide.
Transparency is a core value at Advocate Medical Group. We are committed to posting all relevant patient feedback, whether it is commendatory or critical. This open approach helps provide a balanced and comprehensive view. However, to protect individuals and maintain respectful dialogue, we do not publish comments that are libelous, profane, or that could potentially compromise patient privacy. It’s important to note that a provider’s rating is always published, regardless of the status of comments.
Our star ratings are derived from patient responses to key questions in the experience survey:
- How carefully did the care providers listen to you?
- How clearly did the care providers explain medical matters in a way you could understand?
- How likely would you be to recommend this provider, such as Doctor Kaur, to your family and friends?
You might notice that patient ratings and comments are not available for every doctor immediately. Industry best practices emphasize that a larger dataset yields a more reliable and accurate representation of patient experiences. Therefore, we require a minimum of 30 completed patient surveys before a physician’s rating is publicly posted. As we continuously gather more survey responses, the number of physicians with published ratings, including Doctor Kaur, will grow over time. A physician’s rating, including Doctor Kaur’s, will become visible on our platform once this threshold of 30 completed surveys is reached.
To ensure the integrity and relevance of the feedback, only patients who have had an outpatient visit with an Advocate Medical Group physician are eligible to be randomly selected to receive a survey. This process ensures that all ratings and comments are based on direct experiences from patients who have been treated by the physician.
Protecting patient information is paramount. In the online ratings and commentary, patient names are never displayed. Before publication, all personally identifiable information is meticulously removed, ensuring patient confidentiality and anonymity.
