Navigating your healthcare journey with Everett Bone And Joint Doctors should be as smooth and straightforward as possible. We understand you may have questions regarding appointments, medication refills, and how to best communicate with our office. To assist you, we’ve compiled a list of frequently asked questions to ensure you have the information you need at your fingertips.
How do I schedule an appointment with Everett Bone and Joint Doctors?
Scheduling an appointment is easy. Simply call our dedicated Appointment Desk at 425.339.2433 and press Option 0. Our appointment desk is open from 8:00 a.m. to 5:00 p.m., Monday through Friday, and our friendly staff will be ready to assist you in finding a convenient time to see one of our expert physicians.
What if I need to cancel or reschedule my appointment?
We understand that unforeseen circumstances can arise. If you need to cancel an existing appointment, please call our Appointment Desk at 425.339.2433 and press Option 0. We kindly request that you provide us with at least 24 hours’ notice so that we may offer that time slot to another patient in need of care from our Everett bone and joint doctors.
How can I request a medication refill from Everett Bone and Joint Doctors?
For medication refills, please contact your pharmacy directly two days before you are due to run out of your prescription. Prescription refills are handled Monday through Friday during our regular business hours only. Your pharmacist will then contact our office for authorization. We will process the refill request and your pharmacy will notify you of the status. Please note that we are unable to process medication refills after business hours or on weekends. Planning ahead ensures you have uninterrupted access to your necessary medications prescribed by your Everett bone and joint doctors.
What should I bring with me to my appointment at Everett Bone and Joint Doctors?
To ensure your appointment is as efficient and productive as possible, please remember to bring the following items:
- Your insurance card
- A valid form of photo identification
- A list of your current medications, including dosages
- Any relevant medical records, such as X-rays, MRIs, or reports from other physicians, especially if you are visiting us for a second opinion or referral.
Bringing these items will help our Everett bone and joint doctors and staff provide you with the best possible care.
How can I contact my physician at Everett Bone and Joint Doctors with further questions?
For non-urgent medical inquiries during office hours, please call 425.339.2433, press Option 0, and leave a message for your physician. Our staff will ensure your message is relayed promptly and your physician or their medical assistant will respond as soon as possible. For urgent medical problems that arise outside of our regular office hours, please call 425.339.2433. Our answering service will connect you with the on-call physician who can assist with urgent matters. We are committed to ensuring you have access to our Everett bone and joint doctors when you need us.
What do I need to do if I was referred to Everett Bone and Joint Doctors by another physician?
If your insurance plan requires a referral from your primary care physician or another specialist, it is your responsibility to obtain this referral prior to your appointment with Everett Bone and Joint Doctors. Please also bring any previous X-rays, MRIs, CT scans, operative reports, and notes from physicians you have seen previously. This comprehensive medical history will greatly assist our Everett bone and joint doctors in providing you with the most informed and effective care.
How long will it take to schedule tests or treatments recommended by Everett Bone and Joint Doctors?
Please allow 7-10 business days for tests or procedures to be authorized by your insurance and scheduled. Our team will handle the authorization process and will contact you to schedule your test or procedure and any necessary follow-up appointments. If you have not heard from us within 7-10 business days, please call 425.339.2433, Option 6, to check on the status. If you have films such as an MRI, please hand-carry these to your appointment.
What is the process for surgery with Everett Bone and Joint Doctors?
If surgery is recommended, your physician will submit the required paperwork to our surgery scheduler. Medical clearance is typically needed prior to surgery, and our office will contact you to arrange any necessary tests. Once your medical clearance is complete and insurance authorization is obtained, the surgery scheduler will contact you to discuss scheduling your surgery and any pre-operative appointments. If you have not heard from the surgery scheduler within 7-10 business days after surgery has been discussed, please contact them directly at 425.339.2433, Option 5.
How do I obtain copies of my X-rays or medical records from Everett Bone and Joint Doctors?
To request copies of your X-rays, please call 425.339.2433 one week in advance of when you need them. For medical records, please visit our Medical Records page on the Proliance Surgeons website for detailed instructions on how to request your records.
Who should I contact with billing questions for Everett Bone and Joint Doctors?
For all billing inquiries related to Everett Bone and Joint Doctors, please call 425.339.2433 and press Option 4. Our billing department is ready to assist you with any questions you may have.
What are the privacy practices of Everett Bone and Joint Doctors?
We are committed to protecting your privacy. Please review our Privacy Practices document on the Proliance Surgeons website for detailed information regarding our privacy policies.
What should I do with unused prescription medications?
For information on safe medication disposal, please visit the following website for locations that participate in prescription drug takeback programs: http://www.srdtf.org. Proper disposal of unused medications is important for the safety of our community and environment.
We hope this FAQ section is helpful. Everett Bone and Joint Doctors are dedicated to providing you with excellent orthopedic care. If you have any further questions, please don’t hesitate to contact us.
