Sharp HealthCare is dedicated to providing the best possible care for all patients in San Diego and beyond. To uphold this commitment, Sharp HealthCare partners with Press Ganey, a renowned leader in patient experience measurement with over 30 years of experience in the healthcare sector. Press Ganey’s patient satisfaction survey is a widely respected tool, utilized by over half of the hospitals across the nation and more than 1,100 medical practices. This collaboration ensures that doctors in San Diego within the Sharp HealthCare network are continuously evaluated and striving for excellence in patient care.
The Press Ganey Seal of Integrity accompanying physician star ratings and reviews signifies that the information presented is both valid and objective. These measures have undergone rigorous national validation studies to confirm their reliability and accuracy. Organizations displaying this seal proudly demonstrate their adherence to scientifically sound data collection and analysis, and are certified to meet stringent requirements, including:
- 100 percent validation of patient responses, ensuring feedback comes directly from patients who have consulted the listed doctor.
- Compliance with the standardized Press Ganey Star Rating methodology (zero to five stars), providing a consistent and understandable rating system.
- Guarantee of at least 30 survey returns per provider, ensuring a substantial and representative sample size for each doctor’s ratings.
- Full transparency in posting both positive and negative feedback, with the only exceptions being comments that are libelous, slanderous, profane, or potentially compromising patient privacy. This commitment to transparency helps patients in San Diego make informed decisions when choosing a doctor.
Who Participates in the Survey?
Patients of Sharp Rees-Stealy receive a survey, either in paper form or electronically, shortly after their visit to the doctor’s office. Similarly, patients of Sharp Community Medical Group are sent a paper survey after their claim is processed following a consultation with a participating provider. This systematic approach ensures that feedback is collected from a broad range of patients who interact with doctors in San Diego within the Sharp HealthCare system.
Approximately 72,000 surveys are completed and returned annually, providing a wealth of data that Sharp HealthCare uses to continually refine and improve its services. This robust feedback mechanism is crucial for maintaining and enhancing the quality of care provided by doctors in San Diego.
What Kind of Questions are Asked in the Press Ganey Survey?
The Press Ganey medical practice survey is specifically designed to gather feedback on patients’ experiences within a medical office environment. The questions cover various key aspects of the patient journey, including:
- Access to care and appointment scheduling
- The smoothness and efficiency of moving through the visit
- Interactions with nurses and medical assistants
- Quality of care and communication with the care provider (doctor)
- Attention to personal issues and concerns
- Overall assessment of the experience
Patients are asked to rate their experience on a scale from 1 to 5, where 1 represents “very poor” and 5 signifies “very good.” This structured feedback allows for quantifiable data on patient satisfaction with their doctors in San Diego.
How are Doctor Star Ratings Calculated?
Star ratings are directly derived from patient responses to specific questions concerning their experience with their doctor. This direct link ensures that the ratings reflect actual patient perceptions of the care they received from doctors in San Diego.
How are Patient Reviews Handled?
Patients have the opportunity to provide written comments about their experience with their care provider. To protect patient privacy and confidentiality, patient identities are not displayed alongside their comments. Sharp HealthCare is committed to transparency and posts both positive and negative reviews, fostering a balanced view of patient experiences with doctors in San Diego. The only comments that are not posted are those deemed libelous, profane, inappropriate, or potentially compromising patient privacy, ensuring a respectful and constructive feedback environment. Press Ganey’s processes are fully compliant with the Health Information Portability and Accountability Act (HIPAA), safeguarding patient data.
Why Do Some Doctors Lack Ratings?
There are several reasons why a doctor might not have ratings available on their profile:
- The doctor may not currently be participating in the ratings program.
- The doctor may practice in a specialty that is not eligible for the ratings program.
- The doctor has not yet received the minimum of 30 reviews required for ratings to be displayed. This threshold ensures that ratings are based on a sufficient volume of feedback to be statistically meaningful and reliable for patients seeking doctors in San Diego.
