At Callondoc.com, we understand that your health information is incredibly personal. As a leading provider of telehealth services, we prioritize the privacy and security of your data above all else. This Privacy Policy is designed to clearly explain how we handle your personal information when you use our services to connect with healthcare professionals and Call A Doctor online. We want you to feel confident and informed about our practices, ensuring a safe and secure experience when you access medical consultations and care through our platform.
What Information We Collect When You Call a Doctor and Why
To provide you with effective and personalized healthcare services when you call a doctor through CallonDoc, we collect certain types of information. Transparency is key to our approach, and we want you to easily understand what data we process and in what situations. The information we collect falls into several categories, each serving a specific purpose in delivering our services and enhancing your experience.
Personal Data for Identity and Contact
When you use CallonDoc to call a doctor, we collect data that can directly identify you. This “Identity Data” is essential for creating your account, scheduling appointments, and communicating with you about your care. This may include:
- Your email address for account verification and communication.
- Your full name and date of birth for identification and medical record keeping.
- Your phone number for appointment reminders and communication regarding your consultation.
- Your delivery address if medication is prescribed and needs to be shipped.
- Your IP address, which may be used for security purposes and to determine your location for service availability.
- In some cases, and only with your consent, videos or pictures may be collected for diagnostic purposes during your telemedicine consultation.
We understand the sensitivity of this information and employ robust security measures, such as 128-bit encryption via SSL (Secure Sockets Layer), to protect it from unauthorized access. Our intake forms are designed to securely collect this sensitive information, ensuring your privacy from the moment you engage with our platform to call a doctor.
Technical Data for Improved User Experience
To ensure our platform functions smoothly and provides you with the best possible experience when you call a doctor online, we collect certain technical data. This “Cookies – technical features” data does not directly identify you personally but helps us improve our Products and Services. This includes:
- Your Wi-Fi network information to optimize connection and performance.
- Technical logs that help us diagnose and resolve any technical issues.
- The date of Product activation to understand usage patterns and provide support.
- Battery measurement data from your device to optimize app performance.
- Manufacturing ID and debug technical information for system improvement and troubleshooting.
This technical data allows us to continuously enhance our platform, ensuring a seamless and efficient experience every time you call a doctor through CallonDoc. Like many websites, we also utilize cookies to enhance your browsing experience. For example, regarding currency conversion, when you visit our website to potentially call a doctor, you agree to allow third parties to process your IP address to determine your location for currency conversion. This currency preference is then stored in a session cookie, a temporary cookie that is automatically removed when you close your browser, ensuring consistent pricing in your local currency throughout your session.
Data Usage During Application Use
When you download, install, and use our applications to call a doctor, certain Personal data is communicated to the applications to facilitate their functionality. This is particularly relevant when you synchronize information between different CallonDoc products and services. This data transfer is essential for providing a cohesive and integrated user experience.
Customer Support Interactions
If you contact our customer support team for assistance with any issues or questions related to your experience when you call a doctor, we may need to access your personal data to effectively address your concerns and provide solutions. This allows our support team to understand your specific situation and provide tailored assistance efficiently.
Telemedicine Visit Permissions
During a telemedicine visit when you call a doctor, our application may request certain permissions to access functionalities on your device, such as SMS information and phone status. It’s important to understand that we only access these permissions with your explicit allowance. The primary purpose of these permissions is to enhance your telemedicine experience, for instance, to display relevant data on a connected smartwatch or to manage phone call functionalities through the watch during your consultation. We want to assure you that these permissions are solely for improving your user experience during your virtual doctor’s visit and are not intended for any malicious purposes or violation of your data privacy. We strictly adhere to personal information protection and privacy rights regulations.
How We Use Your Personal Data When You Call a Doctor
CallonDoc processes your personal data and health history for specific and essential purposes directly related to providing you with telehealth services when you call a doctor. These purposes are focused on communication, diagnosis, treatment, and improving your overall healthcare experience.
Communication Regarding Your Care
We may use your email address or phone number to communicate with you regarding important aspects of your care. For example, we will notify you when your medication has been e-prescribed following your consultation when you call a doctor online. This ensures you are kept informed about your treatment plan and any necessary follow-up actions.
Diagnosis, Treatment, and Medical Recommendations
The primary purpose of collecting and processing your health information when you call a doctor is to facilitate accurate diagnosis, effective treatment, and appropriate medical recommendations. This is the core function of our service, enabling healthcare professionals to provide you with the medical advice and care you need through our telemedicine platform.
Enhancing and Personalizing Your Experience
The data collected through your interactions with CallonDoc Products and Services is processed to improve our services and personalize your experience. This includes:
- Resolving Customer Support Issues: When you contact our customer support team for assistance related to your experience when you call a doctor, your Personal data may be processed to effectively resolve the reported issue.
- Informing You of Relevant Products and Services: With your consent, or where legally permitted, we may contact you to inform you about new products, services, or promotions that may be relevant to your health needs. We may also conduct market research to better understand your needs and preferences.
- Personalizing Our Offerings: We strive to provide you with more relevant services and recommendations. For example, we may use your data to personalize prescription recommendations, ensuring they are tailored to your specific health profile and needs when you call a doctor for a consultation.
Data Sharing and Your Privacy: What You Need to Know
Protecting your privacy is paramount at CallonDoc. We want to explicitly state that we do not sell, lease, rent, or otherwise disclose your personal data to third parties for marketing purposes. Our commitment is to use your data to improve our services and your healthcare experience, not to monetize your personal information.
We firmly believe in the power of de-identified data to contribute to collective health insights. Aggregated and anonymized data, stripped of any personal identifiers, can be used to identify trends and improve healthcare outcomes for everyone. The insights derived from our Products and Services, when based on de-identified data, can empower you to make informed choices and adopt sustainable health changes.
Where Your Personal Data is Stored
Your Personal data is stored securely within the United States, subject to regulations designed to ensure a high level of protection for your information, unless otherwise mandated by your local laws. We take data security seriously and implement robust measures to safeguard your information within this secure environment.
Changes to This Privacy Policy
CallonDoc may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We reserve the right to modify or withdraw access to this site at any time, with or without notice. However, if any material changes are made to this Policy that adversely affect your privacy, CallonDoc will post a prominent notice advising of such changes at the beginning of this Policy and on our site’s homepage for 30 days. We encourage you to revisit this Privacy Policy regularly to stay informed of any updates.
Our Responsibilities Under HIPAA
CallonDoc.com is committed to managing patient information in full compliance with the Health Insurance Portability and Accountability Act (HIPAA) Rules and the U.S. Department of Health & Human Services (HHS) regulations. HIPAA sets the standard for protecting sensitive patient data. Our responsibilities under HIPAA include:
- Disclosure Limitations: We will not use or disclose your Protected Health Information (PHI) in any way that is prohibited by law.
- Data Security: We implement stringent security measures to protect your PHI from unauthorized use or disclosure, adhering to all requirements of the HIPAA Rules.
- Breach Notification: In the event of any breach of your PHI, we will promptly report it to you as required by HIPAA regulations.
- Account of Disclosures: We will provide an accounting of disclosures of your PHI upon your request and assist you in responding to, completing, or denying such requests, in accordance with HIPAA.
- Subcontractor Compliance: We ensure that any subcontractors who have access to your PHI are contractually obligated to adhere to the same HIPAA restrictions and conditions as CallonDoc.
- HIPAA Rule Compliance: We are committed to carrying out our obligations under the HIPAA Rules and complying with all applicable requirements.
- HHS Access: We will make available to the Department of Health and Human Services (HHS) our internal practices, books, and records relating to the use and disclosure of PHI that we receive, create, or receive on your behalf, for compliance audits.
Your Health Information Rights
The health and billing records maintained by CallonDoc.com are our physical property, but you have significant rights regarding your health information. These rights empower you to control and access your health data:
- Request Restrictions: You have the right to request restrictions on certain uses and disclosures of your health information. While we are not obligated to grant every request, we will comply with any restrictions we do agree to.
- Access Privacy Practices Notice: You can obtain a paper copy of our current Notice of Privacy Practices for Protected Health Information (“Notice”) by requesting it from our office.
- Inspect and Copy Records: You have the right to request to inspect and copy your health record and billing record.
- Appeal Access Denials: You can appeal any denial of access to your protected health information, except in certain legally defined circumstances.
- Request Amendments: You can request that your health care record be amended to correct incomplete or incorrect information. We may deny your request under specific circumstances outlined in HIPAA, such as if the information was not created by our facility, is not part of our records, is accurate and complete, or is not information you would be permitted to inspect or copy. If your amendment request is denied, you will be informed of the reason and have the opportunity to submit a statement of disagreement to be maintained with your records.
- Confidential Communications: You can request that communications about your health information be made through alternative means or at an alternative location by submitting a written request to our office.
- Accounting of Disclosures: You can obtain an accounting of certain disclosures of your health information that we are required to maintain. This accounting will not include disclosures for treatment, payment, or healthcare operations; disclosures made to you or at your request; disclosures made pursuant to your authorization; disclosures made in a facility directory or to family/friends involved in your care; or disclosures to notify family of your location, condition, or death.
- Revoke Authorizations: You can revoke prior authorizations you have given to use or disclose your information, except to the extent that action has already been taken in reliance on the authorization.
SMS Privacy Policy
CallonDoc.com Inc. may disclose Personal Data and other information in the following ways related to our SMS messaging service:
- Third-Party Messaging Service Providers: We may share your Personal Data with third-party providers who assist us in delivering the messaging service, including platform providers, phone companies, and vendors who help us send text messages to you when you call a doctor and utilize SMS communication for appointment reminders or follow-up. Crucially, we will not share your opt-in information for an SMS short code campaign with third parties for purposes unrelated to supporting you in connection with that campaign.
- Affiliates: We may disclose Personal Data to our affiliates or subsidiaries, but their use and disclosure of your Personal Data will remain subject to this Privacy Policy.
- Opt-in Data Protection: Text messaging originator opt-in data and consent will not be shared with any third parties, excluding those necessary for providing the messaging service itself.
Call-On-Doc respects patient privacy by requesting Informed Consent Authorization (ICA). This process informs patients that some of their health information “may” be used for marketing purposes, such as age or gender, but only after requesting and receiving their explicit consent.
Contact Us for Information or Complaints
If you have any questions, need further information, want to report a concern regarding the handling of your information, or wish to exercise any of your rights as described in this Notice, please contact us:
8355 Walnut Hill Ln, Dallas, TX 75231
Phone: 214-305-2717
Existing patients can reach out through the messaging center in their patient portal or by clicking “contact us” on our website. We are here to assist you and will provide guidance on the necessary steps to exercise your rights.
If you believe your privacy rights have been violated, you can file a written complaint with our Privacy Officer at the address provided above.
Account Deletion
To provide you with safe and effective medical treatment when you call a doctor through CallonDoc, our providers require access to collected information in accordance with best practices and medical guidelines. This information includes: Name, Email, Phone Number, Gender, Race, as well as device information such as Device ID, Device Name, Device OS Version. We collect device information to ensure our services are up-to-date and optimized for your specific device, enhancing ease of use and compatibility with device updates.
You can delete your account directly through the Profile section of the Call-On-Doc app, or by contacting us for account deletion assistance. You can also recover your account by simply signing in with your credentials and two-factor authentication, or by contacting us for account activation support.
Your Responsibilities Regarding Privacy
- Provide Minimum Necessary Information: You are responsible for providing CallonDoc Inc only with the minimum Personal Information and Health history necessary for us to deliver the Service effectively when you call a doctor.
- Follow HIPAA Rules: You are responsible for using administrative, physical, and technical safeguards to maintain the confidentiality, privacy, and security of Information transmitted to CallonDoc Inc, in accordance with HIPAA Rules.
- Avoid HIPAA Violations: You cannot request CallonDoc Inc to use or disclose Information in any manner that would violate the Code of Federal Regulations 45 CFR Part 164 subpart E.
If you have any questions about this Agreement, please connect with us through the messaging center in your patient portal or click “contact us” on our website. We are committed to protecting your privacy while providing you with convenient and accessible healthcare when you call a doctor online.
