Advocate Medical Group is dedicated to fostering strong relationships with our patients and their families. We believe in empowering you with the necessary information to make well-informed decisions about your healthcare journey and the healthcare providers who will support you, such as Doctor Miller. In line with this commitment, we make our physicians’ patient satisfaction ratings publicly available online. This guide is designed to help patients, family members, and individuals considering appointments with Advocate Medical Group physicians, like Doctor Miller, understand the process behind collecting and reporting these valuable patient experience ratings.
Delving into Our Patient Satisfaction Survey
At Advocate Medical Group, we are committed to providing an outstanding experience during every healthcare interaction. All patient ratings are gathered directly from actual patients and are rigorously verified by a leading organization specializing in patient satisfaction measurement. We comprehensively assess all facets of patient satisfaction. To ensure we maintain the highest standards of care, we collaborate with National Research Corporation, an independent patient satisfaction company. Their advanced technology enables the display of ratings and patient comments on our physician profile pages, including those of Doctor Miller.
Who Participates in the Survey Process?
Following their appointments, a randomly selected group of Advocate Medical Group patients receive our patient experience survey. These patients are invited to share their feedback and comments about the care they received. This valuable feedback is crucial for recognizing the exceptional work of our team and identifying areas where we can further enhance the care we provide to patients seeking professionals like Doctor Miller.
Transparency in Feedback: What Comments Are Posted?
Advocate Medical Group upholds a strong commitment to transparency. This means we are dedicated to publishing all relevant patient feedback, irrespective of whether it is positive or negative. However, to protect patient privacy and maintain ethical standards, we do not post comments that are libelous, profane, or that could potentially compromise patient privacy. Importantly, every provider rating is published, regardless of the accompanying comment status, ensuring you get a complete picture when researching physicians like Doctor Miller.
Deciphering the Star Ratings: How Are They Calculated?
Our star ratings are derived from patient responses to specific key questions within the patient experience survey. These questions are carefully designed to capture essential aspects of the patient-provider interaction:
- Did your care providers actively listen to you and your concerns?
- Did your care providers explain medical information in a way that was easy for you to understand?
- How likely would you be to recommend this provider, such as Doctor Miller, to your family and friends?
The aggregated responses to these questions form the basis of the star ratings you see on physician profiles.
Why Aren’t Ratings Available for Every Doctor, Including Doctor Miller?
Industry best practices emphasize that a larger dataset provides a more reliable and accurate representation of patient satisfaction. For this reason, we require a minimum of 30 completed patient surveys per doctor before publishing a physician’s rating. This ensures statistical validity and fairness. As we continuously gather more surveys, the number of physicians with published ratings, including potentially Doctor Miller in the future if ratings are not yet available, will steadily increase, offering you a broader view of our providers. A physician’s rating will become visible on our site as soon as they reach the threshold of 30 completed surveys.
Ensuring Authentic Feedback: Who Can Complete a Survey?
To maintain the integrity and authenticity of our ratings, only patients who have had an outpatient visit with an Advocate Medical Group physician are eligible to be randomly selected to receive a survey. This ensures that the feedback and ratings are solely based on the experiences of patients who have been directly treated by the physician, providing genuine insights into the care provided by doctors like Doctor Miller.
Protecting Patient Privacy: How is Information Safeguarded?
Patient privacy is paramount. Therefore, patient names are never displayed in conjunction with the online ratings and commentary reviews. Before publication, all personally identifiable information is meticulously removed. This ensures that while you benefit from the collective feedback, individual patient privacy is fully protected when you review ratings for physicians such as Doctor Miller.
