Maintaining your health involves more than just doctor visits; it also includes understanding important processes like prescription refills and navigating billing and insurance. At Canandaigua Medical Group, our dedicated doctors and medical professionals are committed to providing you with comprehensive and patient-centered care. This guide will help you understand key aspects of our practice to ensure a smooth and efficient healthcare experience.
Prescription Refills with Canandaigua Medical Group Doctors
To ensure you consistently receive the medications you need, Canandaigua Medical Group Doctors encourage you to discuss prescription refills during your appointments. Our providers will aim to prescribe enough medication to last until your next scheduled visit. For situations requiring prescription renewals outside of appointments, please allow 48 to 72 hours for processing. To help us manage requests efficiently, we kindly ask that you avoid calling on Monday mornings, which are typically very busy. The best times to call for prescription requests are between 10 a.m. and 4 p.m., Tuesday through Friday.
When you contact us for prescription refills, please have the following information ready to provide to our staff:
- The name of the medication you need refilled
- Your current dosage
- How often you take the medication
Having this information readily available will help our Canandaigua Medical Group doctors and staff process your request promptly and accurately.
Understanding Billing and Insurance at Canandaigua Medical Group
Navigating medical billing and insurance can sometimes be confusing. Canandaigua Medical Group strives to make this process as clear and convenient as possible for our patients.
Convenient Online Bill Payment
For easy and secure bill payments, Canandaigua Medical Group offers an Online Bill Pay service. This allows you to manage your payments from the comfort of your home, at any time.
Discussing Your Bill with Our Billing Office
If you have any questions or need to discuss your bill, our dedicated Billing Office staff is available to assist you. Please call (585) 396-6515 to speak with a member of our billing team. Our Billing Office hours are Monday to Friday, from 8 a.m. to 4:30 p.m. We are here to help clarify any charges and address your billing inquiries.
Canandaigua Medical Group’s Financial Policy and Your Insurance
The healthcare landscape is constantly evolving, and insurance plays a significant role in patient care. Insurance carriers may have specific guidelines that can influence aspects of your treatment, such as medication choices, specialist referrals, and the frequency of services.
It is important for you, as the patient, to be informed about your insurance coverage. We encourage you to contact your insurance company’s customer service representative before your appointment to understand your plan’s specifics. This proactive step can help prevent unexpected costs and ensure you maximize your benefits.
At Canandaigua Medical Group, co-payments are required at the time of your visit, before seeing a physician or undergoing any lab procedures in our office. We accept various payment methods, including Visa, MasterCard, checks, and cash at all of our family practice locations.
If you have insurance coverage, Canandaigua Medical Group will submit claims to your insurance provider on your behalf. After your insurance processes the claim, you may receive a statement in the mail for any remaining balance. To maintain good standing with our practice, we ask that you pay any outstanding balance within 30 days of the invoice date.
For patients without insurance coverage at the time of service, payment is required in full when services are rendered. Similarly, if you have an HMO plan that does not list a Canandaigua Medical Group physician as your Primary Care Physician (PCP), payment is expected at the time of your visit. You have the option to change your PCP by contacting your insurance company.
If you need assistance with applying for health insurance, our Financial Counseling Team is here to help. Please contact them at (585) 396-6720 or (585) 396-6015 to explore available options and guidance. We also offer payment options for self-pay patients. Please inquire with our front desk staff for more information.
Patient-Centered Medical Home Approach at Canandaigua Medical Group
Canandaigua Medical Group is proud to be part of F.F. Thompson Hospital’s primary care practices, all of which are recognized as Level 3 Patient-Centered Medical Homes (PCMH). This certification reflects our commitment to providing patient-centered care that is coordinated, comprehensive, and focused on quality and safety.
Our Patient-Centered Medical Home model means that your Canandaigua Medical Group doctors work collaboratively with a team of healthcare professionals, including physician assistants and nurse practitioners, to ensure you receive the best possible care. This team-based approach allows us to address all your healthcare needs in a coordinated and efficient manner, putting you at the heart of your care.
By choosing Canandaigua Medical Group, you are choosing a healthcare provider dedicated to excellence in patient care, from prescription management to transparent billing practices and a commitment to the Patient-Centered Medical Home model. We are here to partner with you in your journey to better health.
